Refund & Exchange Policy

Thank you for shopping with us. We want you to be entirely satisfied with your purchase. This policy outlines your return, exchange, and refund options for items bought both in-store and online, in full compliance with Irish and EU consumer protection laws.

1. Online Purchases (Right to Cancel)

Under the EU Consumer Rights Directive, when you buy online, you have a legal right to change your mind:

  • Cooling-Off Period: You have 14 days from the day you receive your goods to notify us that you wish to cancel and return your order.
  • Return Window: Once you notify us, you have an additional 14 days to send the items back.
  • Refund Scope: We will refund the full price of the item within 14 days of receiving the goods back. You are responsible for the direct cost of returning the item unless it is faulty.

2. In-Store Purchases

For items purchased in our physical retail store, we offer goodwill return terms:

  • Return Period: Items can be returned within 14 days of purchase for a full refund, or within 28 days for an exchange or store credit.
  • Proof of Purchase: A valid receipt, gift receipt, or order confirmation is strictly required for all in-store returns.

3. Conditions for Returns & Exchanges

To eligible for a standard return or exchange, items must meet the following criteria:

  • Items must be unused, unwashed, and in the same original condition as received.
  • All original tags, packaging, and seals must be intact.
  • Exclusions: For hygiene and safety reasons, we cannot accept returns on swimwear, underwear, custom items/orders or gift cards unless they are faulty.

4. Faulty, Damaged, or Incorrect Goods

Your legal consumer rights are protected under the Irish Sale of Goods and Supply of Services Act. If an item is faulty, damaged in transit, or not as described:

  • You are entitled to a repair, replacement, or a full refund depending on the timeframe and nature of the fault.
  • Please contact us immediately upon discovering the issue. For online orders, we will cover the return shipping costs for faulty items.

5. How to Process a Return

In-Store: Bring the item along with your proof of purchase to our physical retail storefront.

By Mail / Courier: Package the item securely and send it to our returns address: Main Street, Bundoran, Co. Donegal, F94 AX5E. We recommend using a tracked shipping service.